Unidad de esquina IBRAN-Q

Dear IBRAN,
Unfortunately I cannot comment at this stage regarding the IBRAN-Q Corner Unit as I have not yet received it. The corner unit was to arrive along with the order of a number channels and a corner unit. However the corner unit did not arrive with the UPS currier, possibly due to the way it was packaged, i.e. 'open'. Eventually when support responded, apologised and shipped another corner unit, but now I have learned that it is stuck in customs awaiting import taxes, which I don't understand as when I paid for the items there was not any mention anywhere of such charges may apply and the initial order arrived without any import charges. Now the corner which I already paid for as part of a total charge for all items is incurring a charge because it has a value amount on the new order to send the corner unit separately. Perhaps it is because a different currier is been used this time.